Shipping Policy

At Rawleigh’s Healthcare WA, we aim to carefully pack and dispatch your order as quickly as possible so you can enjoy your Rawleigh’s products without unnecessary delays.

Shipping Within Australia

We currently ship orders throughout Australia.

Shipping costs are calculated at checkout based on your order and delivery location. You will be able to review the applicable shipping charges before completing your purchase.

Order Processing

Once your order has been placed and payment has been successfully received, we will begin preparing your items for dispatch.

We take care when packing every order to ensure your Rawleigh’s products arrive safely and in good condition.

During busy periods, public holidays or promotional periods, order processing may take a little longer than usual. We appreciate your patience during these times.

Delivery Timeframes

Delivery times will vary depending on your location and the shipping service available to your address.

Please keep in mind that once an order has been dispatched, delivery may be affected by circumstances outside our control, including postal or courier delays, severe weather, public holidays and other disruptions.

Shipping Charges

Applicable shipping charges are displayed and calculated at checkout before payment is completed.

Please ensure that your delivery address and contact information are entered correctly when placing your order.

Incorrect Shipping Details

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your shipping details after placing your order, please contact us as soon as possible. We will do our best to update your details if your order has not yet been dispatched.

Once an order has been dispatched, we may not be able to change or redirect the delivery address.

Additional postage charges may apply if an order needs to be resent due to an incorrect or incomplete address supplied at checkout.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can assist you in checking its delivery status.

Please allow for possible carrier delays, particularly during peak periods and public holidays.

Damaged Orders

We take care to package orders securely. If your order arrives damaged, please contact us as soon as possible and provide your order number, details of the issue and photographs of the damaged item and packaging.

This information will help us assess the issue and determine the appropriate next steps.

Questions About Your Delivery?

If you have any questions regarding your order, shipping or delivery, please contact Rawleigh’s Healthcare WA and we’ll be happy to assist.

This Shipping Policy should be read together with our other store policies and your rights under applicable Australian Consumer Law.